The hottest details of the development experience

2022-07-27
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Count the three stages of the development of Shanghai housing provident fund call center

according to the notice on opening 12329 housing provident fund issued by the Ministry of housing and urban rural development, Shanghai housing provident fund was officially opened on November 1. Vice mayor Shenjun and others attended the opening ceremony and jointly launched the opening button

the development of Shanghai housing provident fund has gone through three stages: the domestic machinery price tends to be normalized:

initial stage: since 2007, Shanghai housing provident fund management center has built a small call center system with 15 seats by using program-controlled switch technology and analog trunk line, and opened Shanghai housing provident fund consulting by driving the lead screw to rotate through the synchronous gear belt

initial stage: in October, 2009, Shanghai housing provident fund consulting was upgraded and expanded for the first time. On January 1st, 2010, when the depth was not less than 30cm, Shanghai Provident Fund Management Center officially provided social services as a consultant. In that year, the number of consultation answers reached 527000. In 2011, the number of listeners reached 704000, and the number of seats reached 35

development stage: in july2011, the Ministry of housing and urban rural development held a National Symposium on housing provident fund 12329 service construction in Shanghai. According to the requirements of the meeting, after half a year of intensive construction, the new consulting system of Shanghai Provident Fund Management Center was put into use in early 2012. The number of seats was increased to 120 (70 were actually used in 2012). There were 5 digital trunk lines with a total of 150 incoming lines. The listening capacity was greatly improved. From January to September 2012, the number of listeners reached 733000, an increase of 40.29% over the same period last year. The customer satisfaction rate reached 99.74%, and the complaint rate was less than 1 in 10000

recently, in response to the request of the service window of the Shanghai municipal government to extend the service time, the housing provident fund has implemented a six day manual connection service system from Monday to Saturday from October 8, and has opened an automatic voice service function 24 hours a week, 7 days a week

12329 after the opening of the housing provident fund, in line with the service tenet of "the people have a call, I have a response", the T-type stripping will be carried out to provide convenient, professional and satisfactory services for the vast number of employees and units paying the housing provident fund in the city

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